Terms of Service

1. Agreement to Terms

By accessing or using Cnelle ("we," "us," "our" or the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Cnelle is an e-commerce platform that allows users to:

• Create accounts as buyers or sellers
• List products for sale (sellers)
• Browse and purchase products (buyers)
• Communicate about products via WhatsApp integration
• Process payments securely through PayPal

3. User Accounts

3.1 Account Creation

• You must be at least 18 years old to use our Service
• You must provide accurate and complete information
• You are responsible for maintaining the security of your account
• You must not create multiple accounts for the same person

3.2 Account Types

• Buyer accounts: Can browse, purchase, and review products
• Seller accounts: Can list products, manage inventory, and receive payments

4. Seller Responsibilities

If you are a seller, you agree to:

• Provide accurate product descriptions and images
• Honor all sales and provide items as described
• Respond promptly to buyer inquiries
• Comply with all applicable laws and regulations
• Not sell prohibited items (illegal goods, stolen items, etc.)
• Handle shipping and delivery arrangements
• Provide customer service for your products

5. Buyer Responsibilities

If you are a buyer, you agree to:

• Pay for all items you purchase
• Provide accurate shipping information
• Communicate respectfully with sellers
• Report any issues or disputes promptly
• Not abuse the platform or engage in fraudulent activities

6. Payments and Fees

6.1 Payment Processing

• All payments are processed through PayPal
• By making a purchase, you agree to PayPal's terms of service
• Prices are listed in USD unless otherwise specified

6.2 Platform Fees

• Creating an account and listing products is currently free
• We reserve the right to introduce fees in the future with 30 days notice
• PayPal may charge transaction fees according to their fee structure

7. Prohibited Content and Conduct

You may not use our Service to:

• Sell illegal, stolen, or prohibited items
• Post false or misleading product information
• Engage in fraudulent activities
• Harass or abuse other users
• Violate any laws or regulations
• Infringe on intellectual property rights
• Spam or send unsolicited communications
• Upload malicious code or viruses

8. Content Ownership and License

8.1 Your Content

• You retain ownership of content you post (product listings, descriptions, images)
• You grant us a license to display and distribute your content on our platform
• You are responsible for ensuring you have rights to any content you post

8.2 Our Content

• We own all platform features, design, and functionality
• You may not copy, modify, or distribute our platform without permission

9. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

10. Disclaimers

11. Limitation of Liability

To the maximum extent permitted by law, Cnelle shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe:

• Violates these Terms of Service
• Is harmful to other users or third parties
• Violates applicable laws
• Is fraudulent or deceptive

13. Dispute Resolution

13.1 Between Users

Disputes between buyers and sellers should first be resolved directly through communication. We encourage users to work together to find mutually acceptable solutions.

13.2 With Cnelle

Any disputes with Cnelle will be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify.

14. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes by:

• Posting the updated terms on our website
• Updating the "Last updated" date
• Sending email notifications for major changes

Your continued use of the Service after changes constitutes acceptance of the new terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of China and the state in which our company is incorporated, without regard to conflict of law principles.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: